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Terms and ConditionsIF YOU ARE PLANNING A VISIT TO OUR SHOP PLEASE MENTION THAT YOU HAVE BEEN ON OUR WEB SITE AND WE WILL MATCH ANY REDUCED PRICES ON OUR WEB SITE WITH ANY PURCHASES YOU MAKE IN OUR STORE.PURCHASING Grasmere Garden Centre accepts the following credit cards, Visa, MasterCard, Access, Delta, Switch and Solo. We do not charge for any item until it is in dispatch. UK DELIVERY All items ordered are sent via Royal Mail parcel post. All orders will be dispatched within 24 hours. Please allow 5 working days for delivery. Please note that Saturday and Sunday are not classed as working days. All orders that are late or missing, please contact Grasmere Garden Centre by phone on (015394) 35255. DELIVERY CHARGES UK TOTAL COST OF ORDER £0.00 to £10.00 - £2.00 DELIVERY CHARGES EUROPE - £20 DELIVERY CHARGES REST OF THE WORLD - £30 Please note that Grasmere Garden Centre will send a confirmation email when your order has been dispatched. OUT OF STOCK OR BACK ORDERS If a product is out of stock or we can only deliver part of your order we will contact you straight away, either by email or by phone. On contact with you we will explain the situation and offer several alternatives one of which will include canceling your order. Grasmere Garden Centre will follow any stipulation directed by you, the customer. Should you decide to leave any product on back order, you can contact us at any time for any updates on the said order. Postage will only be charged on the initial payment for any part orders we dispatch. We will charge no further postage on any items we dispatch thereafter. RETURNS Grasmere Garden Centre offers a 'no quibbles' returns policy. All items can be returned for an exchange, a credit note or a full refund. Said items must be returned to Grasmere Garden Centre within 14 days of delivery to you. When returning goods, please include a clear and concise letter stating the problem with said item, the action you would like us to take and address, daytime telephone and email details should we need to contact you. Please note return postage is at the cost of the customer. Any refunds will be credited to your account within 5 working days and a receipt will be sent to you to confirm the refund amount. FAULTY GOODS Any faulty goods must be returned with a clear and concise letter stating the problem with said item, the action you would like us to take and address, daytime telephone and email details should we need to contact you. Please note return postage will be refunded in this situation. CREDIT CARD SECURITY We know of no documented cases of credit card fraud using our shopping system over the Internet. Our software encrypts all credit card numbers. They are only decrypted after they reach our secure server. CONTACT US Although the web site and terms and conditions are clear, we do realize that you may still want to contact us. You can do so by email sales@grasmeregardens.com or phone (015394) 35255. PRIVACY POLICY Grasmere Garden Centre does not disclose buyer's information with any other company.
Grasmere Garden Centre Ltd |